Shipping Instructions

Please select your device for appropriate shipping instructions:

 

iPhones

Non-Apple Cell Phones & Tablets

Other Devices

Dropping a Device Off?

 

 

 

Shipping Instructions for iPhones

• Before packaging, put the device in “Airplane Mode” and turn the device OFF.
• If iPhone is running iOS 17.3 or later, Disable Stolen Device Protection must be disabled. For more information on this feature, please click here.

  • Steps to Disable:

    1. Unlock the device using Face ID, Touch ID, or passcode.
    2. Open the Settings app.
    3. Tap Face ID & Passcode (or Touch ID & Passcode, depending on device model).
    4. Enter the device passcode when prompted.
    5. Scroll down and tap Stolen Device Protection.
    6. Tap Turn Off Protection.
    7. Confirm by following the on-screen prompts.
    8. The device may require biometric authentication (Face ID/Touch ID) and/or a security delay before the setting is fully disabled.

    Note: If the device is not in a familiar location, Apple may require the change to be re-attempted after a security delay of up to 1 hour.

• Securely place your ESI Case Code AND your Password (PIN/Pattern unlock code) on the device inside protective packaging. If password is not known, please indicate that as well.
• If an Apple Product, your Apple ID and Apple ID Password associated with the device should be provided.
• Put your Case Code in the Reference Field on the shipping label.
• Ship the device in protective packaging with tracking to:

Evidence Solutions, Inc.
333 N. Wilmot Road
Suite 340
Tucson, AZ 85711-2607
866.795.7166

• Send your Case Code, the Tracking Number, and expected date of delivery to: This email address is being protected from spambots. You need JavaScript enabled to view it..

 

 

Shipping Instructions for non-Apple Cell Phones & Tablets

• Before packaging, put the device in “Airplane Mode” and turn the device OFF.
• Securely place your ESI Case Code AND your Password (PIN/Pattern unlock code) on the device inside protective packaging. If password is not known, please indicate that as well.
• Put your Case Code in the Reference Field on the shipping label.
• Ship the device in protective packaging with tracking to:

Evidence Solutions, Inc.
333 N. Wilmot Road
Suite 340
Tucson, AZ 85711-2607
866.795.7166

• Send your Case Code, the Tracking Number, and expected date of delivery to: This email address is being protected from spambots. You need JavaScript enabled to view it..

 

 

Shipping Instructions for Other Devices

• Securely place your ESI Case Code AND any applicable Passwords on the device inside protective packaging. If passwords are needed but not known, please indicate that as well.
• Put your Case Code in the Reference Field on the shipping label.
• Ship the device in protective packaging with tracking to:

Evidence Solutions, Inc.
333 N. Wilmot Road
Suite 340
Tucson, AZ 85711-2607
866.795.7166

• Send your Case Code, the Tracking Number, and expected date of delivery to: This email address is being protected from spambots. You need JavaScript enabled to view it..

Note: If shipping an infotainment device or black box, please receive prior approval from ESI. 

 

 

Dropping a Device Off?

If you are dropping a mobile device off, please follow all relevant instructions for iPhone or non-Apple devices specified above, including:

• Put the device in “Airplane Mode” and turn the device OFF.
• Disable Stolen Device Protection if you are dropping off an iPhone and it is running iOS 17.3 or later. Full instructions can be found here.
• When dropping off your device, please bring your Passcode (PIN/Pattern unlock code) and Apple ID/Password (if applicable) with you, or be prepared to provide this information to our download specialist.

If you are dropping off a different type of device, please bring the device turned off, along with any necessary passcodes.

Please do not hesitate to reach out to us with any questions or concerns.